frequently asked Questions

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are professional photos required?

Yes. Quality, custom, updated photography is critical in creating a brand and a presence with online platforms. My Wolf Design requires these photos to begin designing your new website. Photography is offered for local clients at an additional cost. Stock photography is also available.


what website platform do you use?

Squarespace. This platform allows all items to be customized and that is so important when creating an online presence under your branding aesthetic. In addition, a website is a living, breathing entity and a platform that is user friendly for continued maintenance is very important.

why SQUARESPACE

  • All clients need to continue the management of their site (Blog, store, photo gallery, pricing, seasonal updates, etc.) once it's launched and Squarespace is far more user friendly than other platforms

  • Customer Service with Squarespace is leaps and bounds better than Wordpress

  • System Updates. You have to manually perform updates with Wordpress however Squarespace does them for you, automatically

  • Wordpress can appear to cost less however they price everything separately but Squarespace is an all-in-one price


payment

All prices are in Canadian Dollars. Credit Cards and Email Money Transfers are accepted.

A deposit of 25% is required upon signing the contract.

Payment plans are available upon request.

third party fees

Please note that additional fees apply for web hosting with Squarespace, plus potential charges for any 3rd party services you wish to use, such as Google G Suite, Mailchimp and Acuity Scheduling, etc.


when can we start?

Once you complete your Quote form, My Wolf Design will be in contact within 48 business hours to discuss project specifics and provide you your quote. Once agreed upon and the contract and deposit are received the process will begin!


how long will my new site take?

In general approximately 4-6 weeks.


how much is the deposit?

Standard deposit for all projects is 25%.


how long will my new brand take?

In general, approximately 4 weeks.


what do you need from me to get started on my website?

First step is your Quote form. From there, typically, you need to provide any images, copy, or other content you want on your site. If you choose to have the copy done by My Wolf Design, you’ll need to provide detailed business information. If you provide your own copy, it may need a few tweaks for better search engine optimization (SEO) or design presentation. Whatever the case may be, you should be notified in advance of any revisions needed to your copy and why they are needed.


Is there a discounted rate on website maintenance if I pay annually?

Yes, all our monthly plans are discounted by 15% if you pay annually.