What we will cover:

• Hacks for taking your nervous system from "holy &%$# this is going to sink my business!!!" to "Ok. I can handle this."

• How to figure out if the customer has a point or if you should put your foot down

• My top 5 dos and don't for responding to an angry client

• Q&A

Presented by Susannah Margison, owner of Margisons, Conflict Strategy & Consulting

We help you strategically engage in and navigate conflict to strengthen relationships, prove your value, and take back control while protecting your pocketbook from legal fees. (You’re welcome.)